November 22, 2019 in Uncategorized
in theCityofJohannesburg
TheCityofJohannesburgreliesonitsresidentstologservicedeliveryfailuressothatitmayhavetheopportunitytoattendtothem.IfissuesarenotloggedontheCity’sservicedeliverysystems,theentitiesarelikelyunawareofthebreakdownsanduntilyoureportsuch,thebreakdownsmayremainunresolved.
Asactivecitizensthatlive,work andplayin theCity ofJohannesburgyouneedtogetinvolvedandLOOKANDLOG.Thatwayyouholdthelocalgovernmentofficialsaccountableforservicedelivery.
TheCouncillorsintheCityofJohannesburgserveastheinterfacebetweenthecitizenstheyrepresentandthemunicipalofficialswhodesignandimplementdevelopmentpolices.Thecouncillor’sjobisnotjusttoserveasthevoiceofthepeople,forthe expressionoftheircommunityneeds,butalsotoactasawatchdogandensurethemunicipalityimplementspoliciestoaddresstheneedsofcitizens.Itisthereforeimportantthatshouldissuesyoulognotbeadequatelyaddressed,suchbebroughttotheattentionofyourlocalWardorPRcouncillor.
Take chargeofyour suburb and log issues thatneedattention!
CityService | TypeofIssue | ServiceLevelAgreementTurn
AroundTime |
1stOptiontohaveissuelogged | 2ndOptiontohaveissue
logged |
JoburgWater
|
WaterBurst | 48hours | DuringOfficehours&Weekends8amto4pm:Email:customerservice@jwater.co.zaORSMS0826532143.Ifyour
emailissentafterhoursitwillbeloggedthenextbusinessmorningorcall0860JOBURG |
Call 0860JOBURG
-Option3 |
NoWater | 1day | |||
Sewer Leak/Blockage | 24hours | |||
MeterLeak | 7workingdays | |||
FireHydrantLeak | 2days | |||
Beesinmeterbox | 3days | |||
CityPower
|
NoPowerto area/property | 4hours | Logusingyourmobiledevice:http://citypower.mobi | Call 0860JOBURG
-Option2 |
IllegalConnection | 24hours | |||
DangerousSituation | Immediate | |||
StreetLightnotworking | 2workingdays | |||
MeterConversions | 5workingdays | |||
FaultyMeter | 7workingdays | |||
Joburg RoadsAgency
|
Potholes | 3workingdays | Sendanemailtohotline@jra.org.zaorifurgentCall0860JOBURG-Option5 | Call 0860JOBURG
-Option5 |
ManholeCovermissing | 3days | |||
Blockedkerbinlet | 3days | |||
Roadtrenches | 3days | |||
RoadCollapse/Dangerous
Situation |
Immediatetomakeroadsafe | |||
Stop/trafficsignsdamaged/missing | 7days | |||
TrafficSignalsAllOut | 24hours | |||
TrafficSignalFlashing | 24hours |
CityParks
|
Grasscuttinginopenspaces | Upto30days | Call0860JOBURG–Option0andthenifpossiblesendemailtojcp@jhbcityparks.comwith
detailsofrequest |
Call 0860JOBURG
-Option0 |
|
Grasscuttingofparks | Dependentonstatusofpark | ||||
Grasscuttingincemeteries | 7days | ||||
Fallen Tree/branches | 24hours | ||||
PruningofTree | 30days | ||||
JMPD
|
TrafficViolations | Dependentonincidentandresourcesavailable | CallEMS/JMPDcallcentreon0113755918/5911 | ||
Noise | |||||
Dumping | |||||
MotorVehicleAccident | |||||
Vagrants | |||||
Pikitup
|
New/additionalbinrequest | 7days | Call0860JOBURG-Option4 | ||
AnimalCarcassremoval | 24hours | ||||
CleaningofanIllegalDumpingsite | 7days | ||||
Revenue
|
ChangeofOwnership | Upto6Weeks | Automaticallybybackoffice | ||
FinalisationofRates | Within5WorkingDays | Automaticallybybackoffice | |||
Newmeterinstallationforwater/electricity | Installedwithin25workingdaysafterpayment | VisitnearestWalkinCentre | |||
Finalreadingsonmoveout | OwnertoprovideCitywith7workingdaysnotice | VisitnearestWalkinCentre | |||
Closingofaccount | Ownertovisitwalkincentre.Accountadjustmentand finalisationwilltakenolongerthan30days.Newownertopaydepositforservices | VisitnearestWalkinCentre | |||
Issuingclearancecertificate | Within3workingdaysofapplication | VisitnearestWalkinCentre | |||
Refund | Within30days providedserviceticketiscompliantandservicesfinalisedbyback office | VisitnearestWalkinCentre | |||
OpeningNewaccount | 1Day | VisitnearestWalkinCentre | |||
AllotherRevenuerelatedqueries | VisitnearestWalkinCentreorcall0860JOBURG-Option1 | ||||
Metro Bus | Timetables,complaints | Call0860JOBURG-Option6 | |||
AllotherCityofJoburgqueries | Call0860JOBURGorvisitwww.joburg.org.za |
\
0860JOBURG= 0860562874= 0113755555 Correctasat24/01/2013 E&OE
Thisdocument isnot anofficial publication of theCity of Joburg– it isan adapted easylogguide for residents ofthe City
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