November 22, 2019 in Uncategorized

 

in theCityofJohannesburg

 

 

 

TheCityofJohannesburgreliesonitsresidentstologservicedeliveryfailuressothatitmayhavetheopportunitytoattendtothem.IfissuesarenotloggedontheCity’sservicedeliverysystems,theentitiesarelikelyunawareofthebreakdownsanduntilyoureportsuch,thebreakdownsmayremainunresolved.

 

Asactivecitizensthatlive,work andplayin theCity ofJohannesburgyouneedtogetinvolvedandLOOKANDLOG.Thatwayyouholdthelocalgovernmentofficialsaccountableforservicedelivery.

 

TheCouncillorsintheCityofJohannesburgserveastheinterfacebetweenthecitizenstheyrepresentandthemunicipalofficialswhodesignandimplementdevelopmentpolices.Thecouncillor’sjobisnotjusttoserveasthevoiceofthepeople,forthe expressionoftheircommunityneeds,butalsotoactasawatchdogandensurethemunicipalityimplementspoliciestoaddresstheneedsofcitizens.Itisthereforeimportantthatshouldissuesyoulognotbeadequatelyaddressed,suchbebroughttotheattentionofyourlocalWardorPRcouncillor.

 

Take chargeofyour suburb and log issues thatneedattention!

 

CityService TypeofIssue ServiceLevelAgreementTurn

AroundTime

1stOptiontohaveissuelogged 2ndOptiontohaveissue

logged

JoburgWater

 

 

 

WaterBurst 48hours DuringOfficehours&Weekends8amto4pm:Email:customerservice@jwater.co.zaORSMS0826532143.Ifyour

emailissentafterhoursitwillbeloggedthenextbusinessmorningorcall0860JOBURG

Call 0860JOBURG

-Option3

NoWater 1day
Sewer Leak/Blockage 24hours
MeterLeak 7workingdays
FireHydrantLeak 2days
Beesinmeterbox 3days
CityPower

 

 

 

 

 

 

 

NoPowerto area/property 4hours Logusingyourmobiledevice:http://citypower.mobi Call 0860JOBURG

-Option2

IllegalConnection 24hours
DangerousSituation Immediate
StreetLightnotworking 2workingdays
MeterConversions 5workingdays
FaultyMeter 7workingdays
Joburg RoadsAgency

 

 

 

 

 

 

 

 

 

 

Potholes 3workingdays Sendanemailtohotline@jra.org.zaorifurgentCall0860JOBURG-Option5 Call 0860JOBURG

-Option5

ManholeCovermissing 3days
Blockedkerbinlet 3days
Roadtrenches 3days
RoadCollapse/Dangerous

Situation

Immediatetomakeroadsafe
Stop/trafficsignsdamaged/missing 7days
TrafficSignalsAllOut 24hours
TrafficSignalFlashing 24hours

 

 

CityParks

 

 

 

 

 

 

 

Grasscuttinginopenspaces Upto30days Call0860JOBURG–Option0andthenifpossiblesendemailtojcp@jhbcityparks.comwith

detailsofrequest

Call 0860JOBURG

-Option0

Grasscuttingofparks Dependentonstatusofpark
Grasscuttingincemeteries 7days
Fallen Tree/branches 24hours
PruningofTree 30days
JMPD

 

 

 

TrafficViolations Dependentonincidentandresourcesavailable CallEMS/JMPDcallcentreon0113755918/5911
Noise
Dumping
MotorVehicleAccident
Vagrants
Pikitup

 

 

 

 

 

New/additionalbinrequest 7days Call0860JOBURG-Option4
AnimalCarcassremoval 24hours
CleaningofanIllegalDumpingsite 7days
Revenue

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ChangeofOwnership Upto6Weeks Automaticallybybackoffice
FinalisationofRates Within5WorkingDays Automaticallybybackoffice
Newmeterinstallationforwater/electricity Installedwithin25workingdaysafterpayment VisitnearestWalkinCentre
Finalreadingsonmoveout OwnertoprovideCitywith7workingdaysnotice VisitnearestWalkinCentre
Closingofaccount Ownertovisitwalkincentre.Accountadjustmentand finalisationwilltakenolongerthan30days.Newownertopaydepositforservices VisitnearestWalkinCentre
Issuingclearancecertificate Within3workingdaysofapplication VisitnearestWalkinCentre
Refund Within30days providedserviceticketiscompliantandservicesfinalisedbyback office VisitnearestWalkinCentre
OpeningNewaccount 1Day VisitnearestWalkinCentre
AllotherRevenuerelatedqueries   VisitnearestWalkinCentreorcall0860JOBURG-Option1
Metro Bus   Timetables,complaints   Call0860JOBURG-Option6
AllotherCityofJoburgqueries Call0860JOBURGorvisitwww.joburg.org.za

\

0860JOBURG= 0860562874= 0113755555                                                Correctasat24/01/2013 E&OE

Thisdocument isnot anofficial publication of theCity of Joburg– it isan adapted easylogguide for residents ofthe City
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